Terms of Service

Booking & scheduling

Booking an appointment reserves a time window, not an exact minute. We'll text you when we're on the way with an ETA. If we're running behind, you'll hear from us before your window starts.

Pricing

Prices listed on this site are flat rates for the described service. If conditions at your home require work outside that scope, we will stop, show you the issue, and give you a price before continuing. You are never charged for work you have not approved.

Cancellation

Cancel or reschedule at no charge by calling us before your appointment. Repeated same-day no-shows may require a deposit for future bookings.

Payment

No deposit is required to book and nothing is charged before the work is done. Payment is due on completion, or within 7 days of the invoice where one is issued. We accept card payments online through Stripe, plus cash, check, Zelle and Venmo. Past-due balances may be subject to a late fee.

Our guarantee

If measured airflow does not improve after a standard or deep cleaning, we will return and re-clean the vent at no charge. This covers the cleaning service itself and does not extend to pre-existing duct damage, undersized ductwork, or dryer malfunctions unrelated to the vent.

Liability

We are insured for damage caused by our work. We are not responsible for pre-existing conditions, including deteriorated ductwork, prior improper installation, or code violations that existed before our visit — though we'll document and tell you about anything we find.

Contact

sdventsafesolutions@gmail.com · 619-990-0184